Position: Front Office Assistant
Department: Front Office
Reports to: Front Office Supervisor/ Duty Manager
Scope and General Purpose of Job:
Responsiblefor handling front office reception and administration duties, includinggreeting guests and offering them a beverage, answering phones, handlinginquiries. The Front Office Assistant, reporting to the Front Office Supervisor/ Duty Manager primarily focuses in ensuring all check in and check outprocedures are carried out efficiently.
The Job incumbent works in line with the hotelsguidelines and business plan, and Wyndham Corporate policies and procedures,and according to local requirements and regulations to achieve excellentday-today operational performance which reinforces the company’s values andbuilds its long term capacity
Ensuresincoming guests are given the highest possible personal service.
Maintainseffective communication with all related departments to ensure smooth servicedelivery.
Receivesguests in a professional and friendly manner, satisfying guest expectationsfrom arrival till departure.
Greetsguests on their arrival ensuring they feel expected and welcomed.
Ensuresthe guest receives the accommodation he/she is expecting.
Maintainsan up to date knowledge of hotel and local services and supply informationrespond to guest queries.
Dealsswiftly, efficiently and sensitively to guest complaints and follows through.
Maintainsawareness of guest profile through the Opera guest history.
Usingcomputerized Front Office systems, process accounts from check-in through tocheck-out, ensuring accurate posting of food and beverage and ancillarycharges.
Receivespayments by cash, cheque, credit card or account, adhering to the companyCredit Policy at all times.
Accuratelyadministers Front Desk Clerical systems and procedures.
Providescurrency exchange services.
Balancesaccounts of day’s business at end of shift.
Complywith all laid down systems and procedures.
Recordsall instances of refused business, with reasons of refusal.
Ensuresthat all bills closed on shift are checked and are closed correctly to therequired standard and policy.
Toregularly check the reception is organized and operating an efficient standardand checklists are completed and forwarded to supervisors.
Promotesthe hotels outlets and special events at all times.
Maintainsan awareness of competitor’s rates and occupancy levels.
Maintainsan awareness of rates levels to be sold on a daily basis and occupancy levels.
Topromote efficiency, confidence, courtesy and an extremely high standard ofsocial skills.
Togenerally promote and ensure good inter-departmental relations.
Todisplay a pleasant manner and positive attitude at all times and to promote agood company image to guests and colleagues.
Todemonstrate pride in the workplace and personal appearance at all times whenrepresenting the hotel thus identifying a high level of commitment.
To adhere to Company and Hotel rules and regulations at alltimes.
Toreport any equipment failures/problems to the Maintenance Department.
Topass any maintenance requests to the Maintenance Department.
Toassist the Front Office Supervisor / Duty Manager in any task outlined/detailedby him/her.
Tocomply with any reasonable request made by management to the best of yourability.
Laws,Regulations & policies:
Ensure compliance with business operationslaws
Ensure compliance with hospitality operationslaws
Adhere closely all applicable rules of safetyin the workplace as well as all statutory laws of the country and Local municipality laws.
Establishes and maintains effective internalcommunications, with concerned Departments.
Ensures that all potential and real hazardsare reduced immediately
Fully understands the hotel’s fire, emergencyand bomb procedures
Ensures that emergency procedures arepracticed and enforced to provide for the security and safety of guests and employees
Stimulates and encourages a general awarenessof health and safety in tasks and activities
Ensures the safety of the people and propertywithin the premises by applying hotel regulations, adhering to existing lawsand regulations
Anticipates possible and probable hazards andconditions and corrects them or take action to prevent them from happening
Ensures that the highest standards ofpersonal hygiene, dress, uniforms and appearance
Offerd SalaryBD 251 - 500
Career Middle Level
Experience1 to 3 Years
QualificationSome High School